Integrative Care Navigators
(Nutrition Management Solutions LLC)

Last Updated: 5/26/26

1. Acceptance of Terms

By accessing or using the services provided by Integrative Care Navigators (“Company,” “we,” “us,” or “our”), you (“Client,” “you,” or “your”) agree to be bound by these Terms and Conditions. If you do not agree, you should not use our services.

2. Purpose of Services

Integrative Care Navigators provides non-medical care navigation, advocacy, and coordination services, including:

- Care coordination 

- Appointment and logistics support 

- Resource identification and referrals 

- Healthcare system navigation 

- Patient advocacy 

The Company does not provide medical, nursing, mental health, or clinical services, and does not diagnose, treat, or prescribe.

3. No Professional Licensure

You acknowledge that:

- The Company is not a licensed healthcare provider 

- No provider-patient relationship is created 

- Services are informational, organizational, and advocacy-based only 

- All medical decisions must be made exclusively with licensed professionals.

4. Client Responsibility & Assumption of Risk

You agree that:

- You retain full responsibility for all decisions 

- Healthcare outcomes are inherently uncertain 

Y- ou assume all risks associated with decisions made based on our services 

5. Privacy & Confidentiality

5.1 HIPAA Compliance

The Company is committed to maintaining compliance with the Health Insurance Portability and Accountability Act (“HIPAA”) and applicable patient privacy and data security laws. Information shared with the Company that constitutes Protected Health Information (“PHI”) will be handled in accordance with HIPAA privacy and security requirements, including appropriate administrative, technical, and physical safeguards.

5.2 Confidential Information

Confidential Information includes:

- Health-related information 

- Personal identifying details 

- Financial or insurance information 

- Communications and service records 

5.3 Use and Disclosure

We agree to:

- Use information solely for service delivery 

- Limit disclosure to what is reasonably necessary 

- Not sell or commercially exploit your information 

- Information may be disclosed:

- With your authorization 

- When required by law 

- To prevent serious harm 

5.4 Data Protection

We implement reasonable safeguards, including:

- Secure storage systems 

- Controlled access 

- Confidentiality obligations for staff 

5.5 Limitations

You acknowledge:

- Electronic communications carry inherent risks 

- Third-party providers operate under their own privacy practices 

6. Authorized Representatives

You may designate authorized individuals to:

- Participate in communications 

- Receive updates 

- Assist with coordination 

You may modify or revoke access at any time. In emergencies, we may share information as reasonably necessary to protect your safety.

7. Third-Party Services Disclaimer

We are not responsible for:

- Acts or omissions of providers, insurers, or agencies 

- Quality, cost, or availability of third-party services 

- Outcomes resulting from referrals 

- All third parties operate independently.

8. Limitation of Liability

8.1 No Guarantees

We make no warranties regarding:

- Service availability 

- Health or financial outcomes 

- Fitness for a particular purpose 

8.2 Liability Limitation

To the fullest extent permitted by law, the Company shall not be liable for any direct, indirect, incidental, or consequential damages arising from use of the services.

The Company provides navigation support only and does not provide medical advice, diagnosis, or treatment.

In no event shall the Company’s total liability exceed one hundred dollars ($100), where permitted by law.

Your sole remedy for dissatisfaction is to discontinue use of the services.

8.3 System Risks

You acknowledge:

- Delays or miscommunications may occur 

- Healthcare systems are complex 

- We are not responsible for systemic failures 

9. Indemnification

You agree to indemnify and hold harmless the Company from any claims arising out of:

- Your decisions or actions 

- Instructions to third parties 

- Disputes with family or caregivers 

- Misuse of information 

- Third-party actions 

10. Mandatory Reporting

We may report suspected abuse, neglect, or exploitation in accordance with applicable law and are protected when doing so in good faith.

11. Termination

We reserve the right to suspend or terminate services at any time, including if:

- Use of services becomes unsafe, abusive, or disruptive 

- Circumstances prevent effective service delivery 

12. Dispute Resolution

12.1 Binding Arbitration

All disputes shall be resolved through binding arbitration in Pennsylvania in accordance with applicable arbitration rules and federal law.

12.2 Waiver of Jury Trial

Both parties waive the right to a jury trial.

12.3 No Class Actions

All disputes must be brought individually.

12.4 Costs

Each party is responsible for its own legal costs unless otherwise determined.

13. Force Majeure

We are not responsible for delays or failures caused by events beyond our control, including natural disasters, public health emergencies, technology failures, or government actions.

14. Records & Retention

- Records are maintained at our discretion 

- You may request copies within a reasonable timeframe 

- Records may be destroyed per our retention policies 

15. Severability

If any provision is found unenforceable, the remaining provisions remain in effect.

16. Survival

Provisions that should reasonably survive termination—including liability limitations, indemnification, and dispute resolution—will remain in effect.

17. Entire Agreement

These Terms constitute the entire agreement between you and the Company regarding use of services.

18. Acknowledgment

By using our services, you acknowledge that you:

- Have read and understood these Terms 

- Accept all risks and limitations described 

- Agree to be legally bound by these Terms